Privacy Policy

Last updated: February 27, 2026

Monhamer ("we", "our", or "us") operates the Monhamer mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you register and use the App, we may collect the following information:

• Account Information: Full name, email address, phone number, and password.
• Profile Information: Profile picture (optional).
• Delivery Information: Delivery address, preferred delivery day, and delivery zone.
• Order Information: Order details, order history, delivery notes, and payment status.

1.2 Delivery Partner Information

If you register as a delivery partner, we additionally collect:

• Age and gender (optional).
• Physical address.
• Driver's license photo and passport photo for identity verification.

1.3 Automatically Collected Information

When you use the App, we may automatically collect:

• Device Information: Device type, operating system version, and unique device identifiers.
• Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens to send you notifications.
• App Version: To ensure compatibility and deliver updates.

2. How We Use Your Information

We use the collected information to:

• Create and manage your account.
• Process and fulfill water delivery orders.
• Communicate with you about your orders and deliveries via push notifications.
• Verify delivery partner identities.
• Generate invoices and billing documents.
• Manage referral programs and rewards.
• Improve our services and user experience.
• Ensure the security and integrity of the App.

3. Device Permissions

The App may request the following device permissions:

• Camera: To capture delivery evidence photos and profile pictures.
• Photo Library: To upload profile pictures and documents from your device.
• Internet: To communicate with our servers and process your requests.
• Notifications: To send you order status updates and delivery notifications.
• Storage: To save invoices and documents to your device.

You can manage these permissions through your device settings at any time.

4. Third-Party Services

We use the following third-party services to operate the App:

• Firebase Authentication (Google): For secure user login via email/password and phone number OTP verification.
• Cloud Firestore (Google): For storing user data, orders, and delivery information securely.
• Firebase Cloud Storage (Google): For storing uploaded images and documents.
• Firebase Cloud Messaging (Google): For delivering push notifications about order and delivery status.
• Firebase Remote Config (Google): For managing app configuration and updates.
• Firebase Cloud Functions (Google): For server-side processing such as OTP verification and password management.

These services are governed by Google's Privacy Policy.

5. Data Storage and Security

Your data is stored on Google Firebase servers. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS.
• Firebase Security Rules to restrict unauthorized data access.
• Secure authentication mechanisms including OTP verification.
• Local data stored securely on your device using encrypted storage.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: Sharing your delivery address and order details with assigned delivery partners to fulfill your orders.
• Service Providers: With Google Firebase services as described in Section 4.
• Legal Requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, property, or safety of our users and the public.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our services. If you wish to delete your account, please contact us and we will delete your personal data within a reasonable timeframe, unless we are required to retain it for legal or legitimate business purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate personal data through the App's profile settings.
• Deletion: Request deletion of your personal data and account.
• Opt-out: Disable push notifications through your device settings.

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: